After-sales service

Maintenance

All CECILE C Paris pieces are handmade in Paris and present, by nature, slight variations which make each piece of jewelry unique.
In order to preserve the shine of your jewelry, it is recommended to pay special attention to it and handle it delicately.

It is best to avoid wearing your jewelry in the following situations:
-When washing your hands or bathing
-During activities requiring the use of corrosive products
-During activities that may cause shocks and scratches

We also recommend that you avoid:
-Exposing your jewelry to high heat
-Direct contact with your perfume and makeup

When you are not wearing it, we recommend that you store your jewelry in its original individual box, away from heat.
Compliance with these few usual precautions will preserve your jewelry, which will naturally develop a patina over time. time.

Warranty

Votre bijou CECILE C Paris bénéficie d’une garantie commerciale à vie sur présentation d’un justificatif d’achat. Cette garantie s’applique en cas de dommages, à condition que le bijou ait été utilisé conformément aux normes d’utilisation habituelles et que les conseils d’entretien aient été suivis.
This warranty covers repairs to your threading of knots on silk thread, adjustment of clasps, reassembly of rings.

This warranty does not cover:
-Damage caused by shock, accidental breakage/scratch or repeated exposure to heat, humidity, perfume, cosmetics or any other product likely to have a corrosive action
-Damage caused by alteration or an attempted repair not carried out by CECILE C Paris
-Normal wear and tear of the jewelry

If your jewelry requires repair not covered by this warranty or if your warranty has expired, we will definitely find a solution. Don't hesitate to send us a message via the page of contact.

Unless otherwise indicated, the repair time is 1 month from the time the jewelry is picked up.

Re-threading pearls

The pearls and white Agathe pearls are strung on silk thread.
In addition to the aesthetic effect, this knot stringing method ensures that no pearls are lost if the knot breaks, and gives a better hold and a better fit on the neck.
This mounting is alive, like all jewellery, and can be loosened with time.
We recommend that you do not moisten the jewels with fresh water, sea water or any other solution...
It deteriorates the beads, the thread, and it fragilises the assembly.
These jewels are guaranteed for life, if you follow these tips.

To have them re-filed, please send us a message via the contact.

We also offer to re-string your old necklaces, on estimate, with real imitation pearls, freshwater pearls, or others...
Send a photo, with its measurements, to the following address: contact@cecileCparis.com